Frequently Asked Questions

Creating a tp99 account is quick and straightforward. Visit the tp99 platform and click the registration button. You will be asked to provide your mobile number, a secure password, and some basic personal details. You must be at least 21 years old to register — this is a strict requirement under Philippine gaming regulations. After submitting your details, you will receive a one-time PIN (OTP) on your registered mobile number to verify your account. Once verified, your tp99 account is ready to use.

The minimum age to register and play at tp99 is 21 years old, in accordance with Philippine gaming laws and PAGCOR regulations. tp99 strictly enforces this requirement through identity verification during the KYC (Know Your Customer) process. Any account found to belong to a player under 21 will be immediately closed and any funds held will be dealt with in accordance with applicable regulations.

KYC (Know Your Customer) verification is a mandatory requirement for all online gaming platforms operating in the Philippines. tp99 requires identity verification to confirm that you are who you say you are, that you meet the minimum age requirement of 21 years old, and to protect your account from unauthorized access. You will typically be asked to submit a valid government-issued ID (such as a Philippine passport, driver's license, SSS ID, or UMID) and a selfie. Verification is usually completed within 24 hours.

No. Each player is permitted to hold only one tp99 account. Creating multiple accounts is a violation of tp99's Terms & Conditions and may result in the suspension or permanent closure of all associated accounts. If you have forgotten your login credentials, please use the password reset function or contact tp99 support for assistance.

If you have forgotten your password, click the "Forgot Password" link on the tp99 Login page. Enter your registered mobile number and you will receive an OTP to reset your password. Choose a strong, unique password that you do not use for other accounts. If you continue to experience issues, contact tp99 support at [email protected] for further assistance.

tp99 accepts a wide range of payment methods popular with Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank. We are continuously working to add more payment options to make it as convenient as possible for players across the Philippines — whether you are in Manila, Cebu, Davao, or anywhere else in the country.

The minimum deposit amount at tp99 varies depending on the payment method you choose. Generally, the minimum deposit starts at ₱100 for most payment channels including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may be slightly higher. Please check the deposit page within your tp99 account for the most up-to-date minimum amounts per payment method.

Deposits via GCash and PayMaya are typically credited to your tp99 account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take longer depending on the bank's processing times — usually within 30 minutes to a few hours during business hours. If your deposit has not been credited after the expected timeframe, please contact tp99 support with your transaction reference number.

tp99 does not charge any fees on deposits. However, your payment provider (GCash, PayMaya, or your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any applicable fees from third-party providers are outside tp99's control.

To withdraw your winnings, log in to your tp99 account and navigate to the Withdrawal section. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Your account must be fully KYC-verified before withdrawals can be processed. Withdrawals are sent to the same payment method used for your deposit where possible.

Withdrawal requests at tp99 are typically processed within 24 hours on business days. GCash and PayMaya withdrawals are usually the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on the bank. If your withdrawal has not arrived within the expected timeframe, contact tp99 support with your withdrawal reference number.

Yes, the minimum withdrawal amount at tp99 is generally ₱200, though this may vary by payment method. Please check the withdrawal page in your tp99 account for the current minimum amounts. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional verification for security purposes.

tp99 offers a wide variety of games for Filipino players, including Slots, Bingo, Esports betting, Dragon Tiger Luck, live casino games, sports betting, and sabong. Whether you enjoy fast-paced slot action, the excitement of live dealer tables, or betting on your favorite PBA or NBA team, tp99 has something for every type of player.

Yes. All games at tp99 use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our slot games and table games are provided by reputable game developers whose RNG systems are independently tested and certified. tp99 is committed to providing a transparent and fair gaming environment for all Filipino players.

Absolutely. tp99 is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The tp99 platform is designed to deliver a smooth, responsive experience on smartphones and tablets, so you can enjoy your favorite games whether you are at home in Quezon City or commuting through EDSA.

Dragon Tiger Luck is one of tp99's most popular live card games. It is a fast-paced, easy-to-learn game where you bet on whether the Dragon or the Tiger hand will receive the higher card, or whether the result will be a Tie. It is a favorite among Filipino players who enjoy quick rounds and straightforward betting. Head to the Dragon Tiger Luck page to learn more and start playing.

tp99 provides a full suite of responsible gaming tools to help players stay in control, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion. All tools are accessible through your account settings or by contacting tp99 support. Visit our Responsible Gaming page for a full explanation of each tool and how to activate them.

To activate self-exclusion, log in to your tp99 account, go to Account Settings, and select the Responsible Gaming or Player Protection section. Choose your preferred exclusion period (6 months, 1 year, or permanent) and confirm. Your account will be suspended immediately. If you cannot access your account, email [email protected] and our team will process your request right away. Self-exclusion is available to all tp99 players at any time, no questions asked.

If you feel that your gaming is becoming a problem, the most important thing is to reach out for help. You can activate a cooling-off period or self-exclusion immediately through your tp99 account or by contacting our support team. We also encourage you to speak with a professional counselor or contact mental health support services available in the Philippines. tp99 operates in alignment with PAGCOR's responsible gaming framework, and player wellbeing is always our top priority. Visit our Responsible Gaming page for more information and resources.

tp99 customer support is available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. Our support team is staffed by Filipino agents who understand the local context and can assist you in English. We aim to respond to all inquiries within a few hours.

If you suspect that someone has accessed your tp99 account without your permission, change your password immediately using the password reset function on the tp99 Login page. Then contact tp99 support at [email protected] right away so we can investigate and secure your account. Never share your password or OTP with anyone — tp99 staff will never ask for your password.

To close your tp99 account, contact our support team at [email protected] with your account details and a request for closure. Please note that any remaining balance in your account must be withdrawn before closure. If you are closing your account due to concerns about problem gambling, we strongly encourage you to consider self-exclusion instead — visit our Responsible Gaming page to learn more.